Administrative Coordinator - Bronx Zoo

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Job Summary:
The Administrative Coordinator oversees a variety of projects related to administration, sales, and finance for the WCS Education department across our zoos and aquarium. Reporting to the Assistant Director of Education Administration, the Coordinator is responsible for completing administrative duties related to registration, reporting, and invoicing, as well as overseeing the development of our sales platform and maintaining accurate programmatic records.
The ideal candidate is collaborative, organized, data-driven, and detail-oriented with strong experience delivering high-quality customer service. They also have excellent verbal and written communication skills, strong quantitative skills, and approaches problems methodically.
Their key responsibilities include preparing monthly reports of each park's progress towards reach and revenue goals, collecting/ tracking payments, managing our online stores, updating department records (programmatic and accounting), and performing other administrative duties as needed. This position is pivotal in ensuring the success and smooth operation of the WCS Education programs, contributing to our mission of educating and inspiring our audiences to connect with wildlife, nature, and conservation.


Responsibilities include:

• Collect and monitor payments and invoices for all programs within the Education department, including but not limited to school programs, partnerships, grant-funded initiatives, children and family programs, summer camp, and professional development.
• Manage the annual year program build on our online stores for the education department; including but not limited to building new programs in our booking software and troubleshooting arising technical issues.
• Prepare monthly dashboards for the Education department for review by Education Leadership to help track their progress towards yearly goals. This also includes that any supporting documents are accurate and up to date.
• Manage administration for Urban Advantage (UA) partnership program. Duties include but are not limited to tracking UA vouchers and self-led visits, generating and submitting UA monthly invoices, and assisting in updating support documents and record keeping for UA.
• Work closely with the registration team and support the programming teams as needed to ensure the accuracy of departmental programmatic stores and accounting records.
• Process payments/refunds by credit cards, checks, money orders, purchase orders, and ACH wires.
• Support registrars with customer service and assist with other financial/ administrative duties as needed.

Qualification Requirements:

• At least 2 years of administrative experience and/or office management.
• Intermediate to advanced Microsoft Excel knowledge.
• Proficient knowledge of Google Apps and Microsoft Office/SharePoint.
• Excellent written and verbal communication skills.
• Proficiency in managing numerical data
• Highly organized and able to plan, multitask, and prioritize projects in a fast-paced environment managing multiple organizational and technology systems
• Experience collaborating and communicating with others in a team setting.

Preferred Qualifications:

• Understands museum and zoo programming
• Experience working with program booking and registration software

Salary Range:

$56,000-$59,000, Hybrid position.

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